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Sales Glossary

Customer Loyalty

A metric in customer success, reflecting ongoing product or service use driven by positive buyer outcomes.

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Firmographic Data
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Mirroring
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Objection
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On-target Earnings (OTE)
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Professional Services Consultant (PSC)
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Prospect
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Qualified Lead
Qualify
Quota
RFI
RFP
RFQ
Ramp-up Time
Referral
Reply Rate
Response Time

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