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Sales Glossary
Net Promoter Score (NPS) definition
A customer loyalty metric, calculated by subtracting the percentage of detractors (0-6) from promoters (9-10), indicating overall satisfaction.
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Go back
Sales Glossary
Net Promoter Score (NPS) definition
A customer loyalty metric, calculated by subtracting the percentage of detractors (0-6) from promoters (9-10), indicating overall satisfaction.
Previous
Next
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